Visionary Consulting for the Age of the Consumer


Consumer Centric Consulting is an independent retail management consulting firm that was founded on the principle that the old models of retail and wholesale distribution are obsolete. Today’s winners are an OmniChannel hybrid focused on the consumer experience and committed to turning their customers into fans, or as we like to say “active advocates.” The twenty-first century enterprise is a complex combination of direct-to-consumer, traditional retail, and often B2B models utilizing multiple brands and concepts internationally with a vertically-integrated supply chain.


Retail industry leaders work with us to increase their market share, further improve their bottom line and solidify their relationship with their customers. Companies that desire to be industry leaders like to work with us, because we transfer our knowledge of best practices in practical terms and help them jump start productivity and profitability improvements.


We differentiate ourselves from other firms by tackling your most difficult issues with a unique combination of thought leadership, innovative thinking, deep industry understanding, technology depth, and business insight gained through many years of real-world experience. Our consultants measure their success in terms of delivering real business value and building long-term client relationships.

Business Value Creation

We are a pragmatic, results-oriented management consulting firm with offices in Boston, Los Angeles and Cleveland. We help management make the key decisions and provide actionable, practical, and proven business solutions for strategy, operations, technology and people. We have significant experience in all aspects of retail across multiple segments and channels. Our management team has acquired broad knowledge in merchandising, planning, eCommerce, supply chain, and store operations across multiple channels. We can help you solve the complex issues that build business value.